SERVICE | INGCO

WARRANTY POLICY

The warranty period is one year from the date of sale. The service life of the product is established in accordance with the current Singapore legislation and is 5 years from the date of sale.

The owner of the instrument has the rights to have the product repaired free of charge during the warranty period for those faults resulting from manufacturing defects.

1.The warranty does not cover

Hand tools and Interchangeable accessories (accessories and equipment), for example: discs, knives, drills, drills, chucks, soles of grinders and belt machines, filters, etc.
Wearing parts such as: carbon brushes, drive belts, oil seals, protective guards, idler rollers, rubber seals.
Bearings, toothed belts and wheels, barrels, etc. Replacing them during the warranty period is a paid service. power cords, in case of damage to the insulation, must be replaced without the consent of the owner (paid service).
Replacement of the power tool case.

2.Warranty Repair is Not carried out in the following cases

The tool is used for purposes other than purposes which are specified in the operating instructions.
Failure due to overload (simultaneous failure of the armature and stator windings or both stator windings - is detected only during diagnostics at the service center).
Mechanical damage to the power tool.
The occurrence of deficiencies due to the actions of third parties, force majeure, natural disasters, adverse weather conditions and / or external influences of aggressive environments and high temperatures. normal wear of the tool: full or partial depletion of the resource, strong internal or external contamination, rust, used lubricant in the gearbox (see the chapter "Safety instructions" in the user manuals).
Damage to the tool due to power surges.
Damage to the product due to non-compliance with the storage and transport regulations (see chapter "Safety instructions").
After attempts to open, repair, make structural changes and lubricate the power tool during the warranty period, as evidenced, for example, by creases on the spline parts of the body parts fasteners.
Breakdowns associated with lack of maintenance of the power tool.
Partially or completely disassembled power tool.

Preventive maintenance of the power tool (cleaning, flushing and relubrication change) during the warranty period is a paid service.

The owner of the power tool entrusts diagnostics to a service center in his absence.

Potential violations of the above warranty conditions will be reported to the owner after the power tool has been diagnosed at a service center.

3.Warranty activation:

Thank you for choosing INGCO products.

Click here to activate product warranty. Then you could go to authorized aftersales service center without receipt.

SERVICE CENTER ADDRESS

Our INGCO service center provides a high level of customer service.Well-organized procedures, advanced technology, and a sevice-ori- ented attitude ensure that efficient repair services are quickly executed. See the following information about the INGCO Service Center.

UBI STORE

55 Ubi Avenue 1 #02-05/06 Singapore 408935

CONTACT:

+65 8799 5620 +65 6980 3051

Business Hours: Monday - Friday: 9am - 6pm Closed: Saturday/Sunday/Public Holidays

INGCO SERVICE