Privacy Policy

INGCO TOOLS and its affiliated companies respect your privacy. Please read the following information carefully to learn more about our Privacy Policy (hereinafter referred to as “this Policy”). This Policy applies to all INGCO websites, products and services that display or reference this Policy.

This Policy describes how INGCO processes your personal data, though it may not cover every possible data processing scenario. INGCO may inform you about data collection for specific products or services via supplementary policies or notices provided before data collection takes place.

This Policy sets out the following:

How we collect and use your personal data
Cookies and similar technologies
How we share and disclose personal data
How to access and control your personal data
How we protect your personal data
How we process personal data of children
Third-party providers and their services
Sensitive personal data
Updates to this Policy
How to contact us

1. How We Collect and Use Your Personal Data

Personal data means any information that can identify an individual person, either alone or combined with other information. You provide personal data directly to us when you use our websites, products and services or interact with us, such as registering an INGCO account or contacting customer support. We may also collect data by recording how you use our websites, products and services — for example, through technologies such as cookies, or usage data collected from software running on your device. To the extent permitted by applicable law, we may also obtain data from public and commercial third-party sources, including purchasing statistical data from other companies to support our services.

The personal data we collect may include your name, gender, company name, job position, postal address, email address, phone number, login credentials (account and password), photographs, certification information and other details, depending on how you interact with INGCO, which websites you visit, and which products and services you use.

1.1 Personal Data Collected

This includes your name, company name, country, city, email address, phone number, login credentials (account and password) and other relevant information, based on your interaction with INGCO, website visits, and product or service usage.

We also collect information you voluntarily provide and the content of messages you send to us, such as enquiries, questions and information submitted to customer support. If you use our online ordering service, we may also collect your delivery address and order details.

If you use location-based services (such as finding the nearest store), we may collect approximate or precise location data from your device. If you decline location permission or turn off location services on your mobile device, we may ask you to manually select your region or enter a postal code. You may disable or block location services in your device or browser settings to prevent our services from accessing your location data. Please refer to your device or browser user guide for detailed instructions. If you choose not to provide location data, we may be unable to deliver location-specific content, and we or our marketing partners may not be able to provide you with personalised services and content.

Log Data: Information related to your use of certain features, applications and websites. This includes cookies and other identification technologies, IP addresses, network request records, temporary message history, standard system logs, application error and crash reports, and service activity logs such as registration time, access time and activity duration.

You may need to provide personal data before using INGCO products or services. In some cases, you may choose not to provide your personal data to INGCO. However, refusing to provide certain data may prevent INGCO from delivering specific products, services or responding to your requests.

We may use your personal data for the following purposes:

1.2 Account Registration and Management

1.3 Order Fulfilment & Service Support

Processing your transactions and service requests, including order processing and delivery; contacting you with your consent; sending information about products and services that may interest you; inviting you to participate in INGCO activities (including promotions), market research and satisfaction surveys; sending important notifications such as system or application installation and updates; and delivering marketing communications. You may unsubscribe from such communications at any time.

1.4 Providing personalised user experience and tailored content

1.5 Qualifying and managing suppliers and business partners, and communicating or cooperating with them

1.6 Improving our products and services through internal audits, data analysis and research

1.7 Analysing business performance and evaluating market share

1.8 Troubleshooting when you submit error reports

1.9 Ensuring the security of our products, services and users; operating and enhancing loss prevention and anti-fraud programmes

1.10 Complying with and enforcing applicable legal requirements, industry standards and internal policies

INGCO may also collect and process non-personally identifiable information (Non-PII). Non-PII is data that cannot be used to identify a specific individual. For example, INGCO collects statistical data such as website visitor volume to understand user behaviour and continuously improve our services. INGCO may collect, use, process, transfer or disclose Non-PII for additional purposes at its discretion.

We will endeavour to separate personal data from Non-PII and ensure they are used independently. If personal data is combined with Non-PII, the combined data will still be treated as personal data.

INGCO will process your personal data in compliance with applicable data protection laws based on valid legal grounds, including:

Processing necessary for the performance of a contract when handling transactions or service requests;
Processing based on your consent;
Processing based on legitimate interests of INGCO or third parties, including contacting users, conducting marketing and market research, improving products and services, operating anti-fraud and loss prevention programmes, and other legitimate business purposes. Legitimate interests include efficient business operation, protecting company and user safety, internal administration, compliance with internal policies and other interests outlined in this Policy;
Processing necessary to comply with legal obligations;
If you provide your email address, we may use third-party platform services (such as social media websites) to display targeted advertisements to you or others on those platforms. For this purpose, we may share a hashed version of your email address or other information with the platform provider. If you wish to opt out of such processing, please contact us via the contact details set out in Section 10 below.

2. Cookies and Similar Technologies

We and our service providers use cookies for security purposes, easier navigation, efficient content display, personalised user experience, email marketing customisation based on your service usage, recognising returning visitors, tracking shopping cart items, and displaying targeted advertisements on third-party websites, as described below.

We also collect anonymous statistical usage data to continuously improve website design and functionality, optimise business processes, understand user behaviour, measure the popularity of our pages, track visitor numbers and assist with user enquiries.

Cookies also help us determine which advertisements or offers are most relevant to you and display them across our services and third-party websites. In online advertising, we may also use cookies or similar technologies to track advertisement responses and measure campaign effectiveness.

We use cookies and related technologies to provide, secure and improve our products and services, including content personalisation, advertisement delivery and performance measurement, user behaviour analysis, and enhanced safety. You may delete or reject cookies via your browser or device settings; however, this may affect the full functionality of our products and services.

2.1 Definition of Cookies

Cookies are small text files stored on your device by websites you visit. They serve multiple functions, such as remembering your preferences and selected items, improving website usability, and ensuring online advertisements and offers are relevant to you. Cookies are harmless in themselves and perform essential website functions. Cookies are categorised into four types as follows:

2.2 Types of Cookies

(a) Necessary CookiesThese cookies are essential for website browsing and basic service functions such as site navigation and purchases. They do not require your consent. Disabling necessary cookies will prevent us from providing core services.

(b) Analytics CookiesThese cookies collect anonymous aggregated user behaviour data to improve website performance. They also include third-party analytics cookies solely for website optimisation purposes. For example, we use Google Analytics cookies to understand traffic sources, user journeys and areas for improvement such as navigation, shopping experience and marketing campaigns. Analytics cookies never contain personally identifiable data. Disabling them may limit certain website functions and reduce available support and information.

(c) Preference CookiesThese cookies remember your choices such as preferred language and login credentials to enable automatic sign-in and enhanced service and shopping experiences. Rejecting preference cookies may result in less efficient website browsing.

(d) Marketing CookiesThese cookies track your browsing habits to deliver personalised advertisements. They may record your online activity across third-party platforms and share data with advertisers. They also enable content sharing via social media platforms. We will only enable third-party marketing cookies with your explicit consent. Please review the privacy policies of third parties to understand their cookie practices. Disabling marketing cookies will not stop advertisements but will result in less relevant content.

2.3 Managing Cookie Settings

On your first visit to our website, you will be presented with a cookie banner to accept or select cookie categories. Please note that rejecting cookies may restrict access to certain website features. You may delete or disable cookies anytime through your browser or device settings. Most web browsers accept cookies by default; you may adjust preferences in your browser’s help section. Mobile devices also allow cookie management in system settings. Please refer to your device manufacturer’s guidelines for details. Clearing browser cache may require you to reset cookie preferences on our website.

2.4 Other Similar Technologies

DPAPI (Data Protection Application Programming Interface) is a built-in cryptographic interface available on Windows 2000 and later Microsoft Windows systems. Theoretically, DPAPI supports symmetric encryption for all data types; in practice, it is mainly used on Windows for symmetric encryption of private keys using user or system secrets as entropy sources. DPAPI helps store and protect user personal data. Data Cube is a simple application for personal data recording and analysis. Disabling cookies may restrict certain website and service functions.

2.5 Web Beacons and Pixel Tags

In addition to cookies, we may use similar technologies such as web beacons and pixel tags on our websites. For example, emails sent by INGCO may contain tracked URL links to our website. If you click the link, INGCO will record your visit to understand product preferences and improve customer support. A web beacon is a transparent graphic embedded in a webpage or email. Pixel tags are used in emails to track whether messages have been opened. You may unsubscribe from INGCO mailing lists anytime if you wish to opt out of such tracking.

By using our website, you consent to the use of cookies, web beacons and pixel tags as outlined in this Policy.

3. How We Disclose and Share Personal Data

We share certain personal data with strategic partners who assist us in delivering products, services and marketing activities. Personal data will only be shared with such parties for the purpose of providing or improving our products, services and advertising. We will not share your data with third parties for their independent marketing purposes without your explicit prior consent.

3.1 Third Parties Who May Process Your Data

(a) Advertising and Marketing PartnersIncluding Google, Facebook, WhatsApp and other platforms. With your explicit consent, your browsing behaviour and product viewing activity may be shared with these third parties. You may receive promotional content from us or selected third parties. We strongly recommend you review their privacy policies. You may opt out of marketing communications via the unsubscribe link in any email, by contacting us directly, or updating your preferences in our Privacy Center.

(b) Payment and Delivery Service ProvidersWhen you place an order via our online store, your payment and delivery details are required and will be shared with relevant third-party providers for processing. The third party, not INGCO, collects payment card details, billing addresses and contact information. Your purchase is governed by the third party’s own privacy policy, and we are not liable for any personal data breaches occurring on external third-party websites. We recommend reviewing their privacy policies and exercising caution when selecting payment and delivery providers.

(c) Other Third-Party PlatformsOur website may contain links to partner networks, advertisers and external third-party sites. If you navigate to external websites, they may collect and process your personal data under their own privacy policies. We do not share your data with external parties unless you consent or there is a valid legal obligation. We are not responsible for personal data protection practices on third-party websites. Please review their policies before submitting any personal information.

3.2 Security and Protection Purposes

With your explicit consent, we may implement technical measures to protect your personal data, verify account legitimacy and regular user activity, and support security monitoring, fraud detection and investigation of suspicious or unlawful conduct or policy violations. Such processing is based on our legitimate interest in protecting our products, services and users.

3.3 Legal Compliance and Law Enforcement

We may be required to disclose personal data in compliance with applicable laws, legal proceedings, court litigation, and official requests from public and governmental authorities within or outside your country of residence. We may also disclose personal data if deemed necessary for national security, law enforcement or other public interest matters.

We may further disclose personal data if we believe disclosure is reasonably necessary to protect our legal rights, enforce our terms and conditions, investigate fraud, or safeguard our business operations and users.

3.4 Global Data Processing and International Transfers

We provide products and services globally, and your personal data may be transferred and stored outside the European Economic Area (EEA). Data protection laws vary across jurisdictions, with some offering higher protection standards. Regardless of where your data is processed, we apply the same safeguards set out in this Policy and comply with applicable legal frameworks.

When providing products and services through affiliates, business partners and service providers, your personal data may be processed outside the EEA. In such cases, we will adopt appropriate safeguards such as Standard Contractual Clauses, rely on alternative legal mechanisms including Privacy Shield where applicable, or adopt binding corporate rules with our partners. Encryption and other security measures will be implemented to protect your data. You have the right to obtain a copy of the provisions governing data transfers to third countries. Please contact us to exercise your rights.

4. How to Access and Control Your Personal Data

You are responsible for ensuring all personal data provided to INGCO is accurate and up to date. INGCO endeavours to maintain the accuracy and completeness of your personal data and update it regularly.

Subject to applicable data protection laws, you have the right to access your personal data held by us, request correction of inaccurate information, object to or restrict processing, and request deletion of your data from our database. To exercise these rights, please submit feedback via our online contact channel. For security reasons, we may require a written request. We may decline requests that are fraudulent, unenforceable or likely to compromise the privacy of others.

Where applicable law permits, you may withdraw your consent at any time if processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal or processing based on other legal grounds.

If you believe our data processing practices violate applicable data protection regulations, you may contact the relevant local data supervisory authority. European data protection authority contact information is available at:http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

5. How We Protect Your Personal Data

The security of your personal data is our priority. We implement appropriate physical, organisational and technical measures to protect your personal data against unauthorised access, disclosure, misuse, alteration, damage and loss. Safeguards include encryption technologies, attack protection mechanisms and access control systems restricting personal data access to authorised personnel only. We also provide regular security and privacy training to employees to raise awareness. INGCO is committed to protecting your personal data; however, no security system is entirely infallible.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Retention periods vary according to business scenarios, products and services. Key retention criteria include: the period required to deliver products and services; maintaining transaction and business records; monitoring and improving product and service quality; ensuring system and service security; resolving user enquiries and complaints; extended user consent; and mandatory legal retention requirements. We retain your registration data for the lifetime of your account. You may close your account at any time. After account closure, we will cease providing services and delete your personal data unless legal obligations require retention.

6. Processing of Children’s Personal Data

Our websites, products and services are primarily intended for adults. Children may not register an INGCO account without parental or legal guardian consent. If we collect a child’s personal data with prior parental consent, we will use and disclose such data only within legal limits and with explicit parental authorisation or where necessary for child protection. If we inadvertently collect a child’s personal data without verified parental consent, we will delete the data as soon as possible.

7. International Data Transfers

As a global organisation, personal data collected by INGCO may be processed or shared in countries and regions where you use our products and services, or where INGCO, its affiliates, subsidiaries, service providers and business partners operate. These jurisdictions may have different data protection laws. INGCO will ensure all data processing complies with this Policy and applicable regulations, including transfers from the European Union to countries not recognised by the European Commission as having adequate data protection standards. We may use legal mechanisms such as EU Standard Contractual Clauses, obtain explicit consent for cross-border transfers, or implement anonymisation and encryption safeguards before international data transmission.

8. Sensitive Personal Data

We generally request that you do not send or disclose any sensitive personal data to us through our services or other channels — including social security numbers, racial or ethnic origin, political opinions, religious or philosophical beliefs, health information, biometric or genetic data, criminal records and trade union membership details. If you voluntarily provide such data or we require it during complaint investigations or dispute resolution, we will process it in accordance with applicable data protection laws.

9. Updates to This Policy

INGCO reserves the right to update or revise this Privacy Policy at any time. The latest version will be published on this page. In the event of material changes, we may notify you via website announcements, direct notifications or other appropriate means.

10. How to Contact Us

If you have any enquiries or complaints regarding privacy protection, please contact INGCO.

Data Controller Full Legal Name:INTEVISION TOOLS CO. PTE. LTD.

Registered Address:55 UBI AVENUE 1, #02-05, UBI 55, SINGAPORE 408935

Registration Number: 202009559K

Contact Email: info@ingco.com

Phone Number: +65 83385651

HPW0818 Pipe wrench